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Your organization and to find relevant pre-built topics that your organizationР”В¬an benefit from, and new topics that would be useful to create. Topic Recommendations uses Intent Discovery to analyze data from Topic Recommendations Use the Topic Recommendations app to identify pre-built Virtual Agent topics that can be quickly implemented in your.Incident volume to the service desk, and help employees discover ITSM Virtual Agent as a resolution channel. Deflect some of the most common ITSM incidents to ITSM Virtual Agent, reduce Actionable Notifications Send interactive messages to an employee through Virtual Agent, based on pending tasks or alerts.

Incident Auto Resolution enables ITSM Virtual Agent to proactively resolve incidents through aР”В¬onversation on the user's preferred chat channel. Incidents to ITSM Virtual Agent through Actionable

Incident Auto Resolution Proactively deflect some of the most common ITSM.

Setup instructions areР”В¬ustomized to streamline the configuration process.

Guided setup for Virtual Agent and Live Agent Walk through the steps for configuring your instance with Virtual Agent or Workspace Agent Chat ( Live Agent).

ITSM Virtual Agent enhances both the IT technician experience and the employeeР”В®xperience by addressing IT-related queries immediately. Requests and incidents by deflecting the most common, simpler incidents to a virtualР”Р„gent. Virtual Agent for your enterprise Virtual Agent for IT Service Management Empower your IT technicians to concentrate on more challenging, demanding user

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Scale your support organizations and free your agents and technicians toР”Р‡ocus on more complex user issues by automating common support tasks.Р”В®nable service owners to deliver and refine AI capabilities quickly without Productivity by providing a virtual agent on familiar channels, such as Slack, Microsoft Teams, Facebook Messenger, and Workplace. Technicians, by deflecting tickets and reducing call volumes. User information is remembered and applied during the conversation.Р”Вeliver great experiences for your users, as well as your agents and Offering a personalized Virtual Agent experience, whereby Need quickly with always-on, omni-channel experiences. Provide better self-service by helping users and customers get what they Or optionally connect IBM Watson Assistant or Microsoft LUIS for intent and entity recognition across

Use the native, built-in NLU engine from ServiceNow, You can quickly collect feedback for critical decisions and resolve Deliver notifications viaР”Р„ll supported channels, including web, Slack, Workplace, and NowР’В® Mobile apps, and collaboration tools like Slack, Microsoft Teams, Facebook Messenger consumer app, Workplace from FacebookР”В®nterprise messaging app, and any other popular chat or messaging app.Р”Вeliver real-time alerts and status updates to employees, includingР”Р„ctionable notifications and SMS notifications. OrganizationРІР‚в„ўs vocabulary and acronyms without writing a line of code.Р”В®nable anyone to define intents and map entities to your Now Platform data by entering sample sentences.Р”В¬onnect to where your employees and customers already are-in web portals, Right human agent so they can quickly address any escalations and resolveР”В¬reate and tune sophisticated models that are specific to your Seamlessly transfer the entire conversation history and context to the Drag andР”Вrop elements on the graphical canvas to see the entire flow. Templates for the most common enterprise IT, HR, and customer serviceР”В«uild and test conversations without scripting or advanced skills. Quickly deploy AIРІР‚вЂpowered chatbot conversations using customizable Everyone can get what they need using simple,Р”В®veryday language and conversations precisely tuned for ServiceNowР’В® workflows that you can easily evolve over time. Understand the intent of what people are looking for and provide them with Admins can set upР”В¬ustom chat experiences for users from where they run Virtual Agent. Meaningful conversations that actually get things done.

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Virtual Agent uses the full context of the Now PlatformР’В® to deliver intelligent, personalized, and Gathering data, such as attachments, for the live agent.Querying or updating records, for example to get status on cases or incidents.Providing tutorial, 'how to' information.Organizations with the following tasks and more: Virtual Agent is available to support organizations throughout yourР”В®nterprise, including IT Service Management, Customer Service Management, and HR Service Delivery.

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